• Stylish Amanda tote design with tricolor finish

• Spacious interior suitable for daily essentials

• Lightweight and practical for everyday use

• Clean, structured silhouette with casual elegance

• Versatile tote ideal for work or casual outings

At Encore Luxora, all items are carefully curated pre-owned luxury pieces. Due to the nature of our products, we maintain a strict but fair return policy to ensure transparency and trust.

1. General Policy

• All sales are final unless the item received is significantly not as described.

• We do not offer returns for change of mind, sizing issues, or personal preference.

2. Eligibility for Return

A return or refund may be considered only if:

• The item delivered is incorrect or not matching the description

• The item has undisclosed major defects

3. Condition for Returns

To qualify for a return:

• The request must be made within 24 hours of delivery

• The item must be unused and returned in the same condition as received

• All original packaging, tags, and accessories must be included

4. Return Process

• Contact our support team with your order details and issue description

• Provide clear photos/videos as proof

• Our team will review and confirm eligibility

• Approved returns must be shipped back within the specified timeframe

5. Refunds

• Once the returned item is received and inspected, refunds will be processed

• Refunds will be issued via the original payment method

• Processing time may vary depending on the payment provider

6. Non-Returnable Items

• Items damaged after delivery

• Items without original condition or missing components

• Requests made after the allowed return window

7. Shipping Costs

• Return shipping costs may be borne by the customer unless the return is due to our error

At Encore Luxora, we aim to provide a smooth, secure, and timely delivery experience for all our customers across Dubai and the UAE.

1. Delivery Coverage

• We offer shipping across Dubai and the UAE

• International shipping may be available upon request (subject to approval and additional charges)

2. Delivery Time

• Same-day delivery: Available within Dubai for eligible orders placed within the cut-off time

• Standard delivery: Typically within 1–2 business days across the UAE

• Delivery timelines may vary depending on location and order confirmation time

3. Shipping Charges

• Shipping fees (if applicable) will be communicated at the time of order confirmation

• Some items may qualify for free delivery within Dubai

4. Order Processing

• Orders are processed after confirmation and verification

• Customers will be contacted to confirm order details before dispatch

• Delivery will be scheduled once the order is confirmed

5. Delivery Method

• Orders are delivered via our trusted delivery partners or in-house logistics team

• All items are handled with care to ensure safe transit

6. Packaging

• All products are securely packaged to protect against damage during shipping

• Luxury items are handled with extra care and discretion

7. Delivery Attempts

• Our delivery team will coordinate with you to ensure a successful handover

• In case of failed delivery attempts, re-delivery will be scheduled

8. Inspection on Delivery

• Customers are advised to inspect the item upon delivery

• Any concerns must be reported immediately or within the return window