• Timeless Chanel ballet flat design with signature elegance and simplicity
• Classic silhouette that reflects the iconic Chanel aesthetic
• Premium craftsmanship ensuring comfort and durability
• Versatile footwear suitable for both casual and semi-formal styling
• A luxury wardrobe staple that never goes out of style

At Encore Luxora, all items are carefully curated pre-owned luxury pieces. Due to the nature of our products, we maintain a strict but fair return policy to ensure transparency and trust.

1. General Policy

• All sales are final unless the item received is significantly not as described.
• We do not offer returns for change of mind, sizing issues, or personal preference.

2. Eligibility for Return

A return or refund may be considered only if:

• The item delivered is incorrect or not matching the description
• The item has undisclosed major defects

3. Condition for Returns

To qualify for a return:

• The request must be made within 24 hours of delivery
• The item must be unused and returned in the same condition as received
• All original packaging, tags, and accessories must be included

4. Return Process

• Contact our support team with your order details and issue description
• Provide clear photos/videos as proof
• Our team will review and confirm eligibility
• Approved returns must be shipped back within the specified timeframe

5. Refunds

• Once the returned item is received and inspected, refunds will be processed
• Refunds will be issued via the original payment method
• Processing time may vary depending on the payment provider

6. Non-Returnable Items

• Items damaged after delivery
• Items without original condition or missing components
• Requests made after the allowed return window

7. Shipping Costs

• Return shipping costs may be borne by the customer unless the return is due to our error
  
  Authenticity Guarantee & Return Eligibility
  
  All items undergo a thorough authentication process before being listed. However, if an item is proven to be unauthentic by a mutually agreed, reputable third-party authentication service, the customer will be eligible for a full refund. Requests must be raised within 3 days (72 hours) of delivery. The buyer must inform or discuss the issue within 24 hours of receiving the item. The item must be returned unused, in its original condition, along with any accompanying materials. Refunds will be processed after successful verification and confirmation of authenticity concerns.

At Encore Luxora, we aim to provide a smooth, secure, and timely delivery experience for all our customers across Dubai and the UAE.

1. Delivery Coverage

• We offer shipping across Dubai and the UAE
• International shipping may be available upon request (subject to approval and additional charges)

2. Delivery Time

• Same-day delivery: Available within Dubai for eligible orders placed within the cut-off time
• Standard delivery: Typically within 1–2 business days across the UAE
• Delivery timelines may vary depending on location and order confirmation time

3. Shipping Charges

• Shipping fees (if applicable) will be communicated at the time of order confirmation
• Some items may qualify for free delivery within Dubai

4. Order Processing

• Orders are processed after confirmation and verification
• Customers will be contacted to confirm order details before dispatch
• Delivery will be scheduled once the order is confirmed

5. Delivery Method

• Orders are delivered via our trusted delivery partners or in-house logistics team
• All items are handled with care to ensure safe transit

6. Packaging

• All products are securely packaged to protect against damage during shipping
• Luxury items are handled with extra care and discretion

7. Delivery Attempts

• Our delivery team will coordinate with you to ensure a successful handover
• In case of failed delivery attempts, re-delivery will be scheduled

8. Inspection on Delivery

• Customers are advised to inspect the item upon delivery
• Any concerns must be reported immediately or within the return window